Privacy

What the enquiry form collects, why, and how to have it removed.

On this page
  1. Who I am
  2. What I collect
  3. Why I collect it
  4. How I collect it
  5. Where it goes and how long I keep it
  6. Cookies and analytics
  7. Who I share it with
  8. Keeping it safe
  9. Seeing, fixing or removing your details
  10. Questions and complaints
  11. Changes to this policy

The short version

  • The form asks for your name, email, optional mobile and a few details about your business.
  • It’s emailed to me so I can reply. It isn’t used for anything else.
  • To see or remove your details, email support@ashautomation.au.
  • It’s stored by Cloudflare and emailed by Resend, both United States companies, and kept for up to 24 months. No analytics, no tracking cookies.

  1. Who I am

    Ash Automation is a business run by Ash in Brisbane, Queensland (ABN 38 594 791 690). In this policy, “I” and “me” mean Ash Automation.

    As a small business, Ash Automation may not be covered by the Privacy Act. I follow the Australian Privacy Principles anyway, and this policy explains how.

  2. What I collect

    When you use the enquiry form, I collect what you type or choose:

    • your name and email address
    • your mobile number, if you choose to give it
    • the job you want help with, what your business does and the tools you use
    • anything else you add about the job

    To stop spam, the site also briefly records the internet (IP) address a form was sent from. It is used only to limit repeat sends and is deleted within a day.

    I only ask what’s needed to understand the job and reply. The form needs an email address so I can answer; a first name is enough.

    Please don’t include passwords, payment details or other sensitive information.

  3. Why I collect it

    Only to reply to your enquiry and talk with you about the work you asked about. Your details aren’t used for anything else, including marketing.

    Every enquiry is read and answered by me. No decisions about you are made automatically.

  4. How I collect it

    Directly from you, through the enquiry form or when you email me.

  5. Where it goes and how long I keep it

    Your enquiry is saved in this website’s secure storage and emailed to me so I can reply.

    The website runs on Cloudflare, and the email is sent by Resend. Both are United States companies, and Cloudflare keeps data across its worldwide network, so your enquiry is stored and sent outside Australia. Because they are overseas, your options under Australian law may be more limited if something goes wrong on their side.

    I keep enquiries for up to 24 months after we last talk, then delete them. Ask me and I’ll delete yours sooner.

  6. Cookies and analytics

    This site uses no analytics and no advertising or tracking cookies. The only cookie is a sign-in cookie on my private enquiries page, which visitors never see.

  7. Who I share it with

    I don’t sell or share your details. The only other companies that handle them are the two services that run this site, Cloudflare and Resend, and only to store and deliver your enquiry. I would share them with anyone else only if the law required it.

  8. Keeping it safe

    Only I can see enquiries. The enquiry inbox is behind a password, everything travels over an encrypted connection, and old enquiries are deleted as described above.

  9. Seeing, fixing or removing your details

    You can ask to see the details I hold about you, correct them, or have them removed. Email support@ashautomation.au.

    I may ask you to confirm your email address first, so I only share or change details with the right person. I’ll reply within 30 days, usually much sooner.

  10. Questions and complaints

    If you have a question or a concern about how I’ve handled your details, email support@ashautomation.au first so I can put it right.

    I’ll look into it and reply in writing within 30 days.

    If you’re not satisfied with my answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

  11. Changes to this policy

    If this policy changes, the new version will be posted on this page with the date it was updated.

    This version takes effect on the day this website goes live.